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Terms & Conditions

Please read these terms in full before you order goods through this website. If you do not accept these terms and conditions, please do not order through this website. Your continued use of this website confirms your acceptance of these terms.

Pricing and delivery

We endeavour to deliver within 10 working days to the shipping address provided by the customer. At times of exceptional demand or delivery issues beyond control this may take longer, up to 21 days (delivery will be made by either DPD or a Courier). We endeavour to make every effort for prompt dispatch but, on the rare occasion that an item is out of stock, we will endeavour to contact you within 48 hours with a revised delivery date. We cannot be held responsible for compensating you for any loss you may suffer if we do not supply the goods. We reserve the right to refuse or cancel an order for goods if it has been listed as an incorrect price due to a typographical error or the price from our suppliers, tax or duty office was incorrect when our price was published. We cannot guarantee a time of delivery but will endeavour to ensure you receive your items as quickly and efficiently as possible. It is the customers responsibility to arrange collection of the goods should they miss the first attempt. LoveMillie cannot be held responsible for non-receipt of items where the customer has entered the wrong delivery details.

Postage Rates: LoveMillie items are posted free of charge. However, we reserve the right to charge an additional postage cost if incurred due to the customer not choosing the correct location for delivery.

Website product preview images are representative only and may differ slightly from the actual product supplied. These are used as visual proofing of what the buyer has ordered and we endeavour to be as accurate as possible. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.

Overseas Ordering: Our online shop does not support overseas delivery at this time. Please contact us at and we can quote for your individual order.

Goods Damaged or Faulty In Transit: please ensure you check you have received the correct number of items and that you make a note of any apparent damage to any of the parcels. This must be specified in your consignment note. Ensure your parcels are opened immediately and carefully check the contents as you must inform us within 3 days of any damage or discrepancy i.e. incorrect goods or damage to goods.

Goods Lost in Transit - LoveMillie will accept no responsibility for goods lost in transit, however please contact us and we can best advise you on correcting any issues.


On making a purchase from our website,, you indicate that you agree to be bound by our terms and conditions (your statutory rights are not affected). Please read them carefully and we would recommend that you print a copy for your records. We advise you that we reserve the right to, at any time, revise our terms and conditions without notice. All products and services offered for sale on this website are subject to availability and may be withdrawn at any time.

Returns policy

Personalised goods are excluded from returns, unless faulty or incorrect to the visual proofing seen before a purchase is made. Items should be checked for any errors in grammar, Lovemillie is not liable if products have been ordered incorrectly. Buyer pays the returned shipping fee and will receive a full refund or replacement. If personalised items are returned and found not to be faulty, they will be returned to the buyer.

The customer must inform LoveMillie within 7 days of their intention to return goods, via letter or email, following which, on receipt of the returned goods, a refund will be issued. This does not affect your statutory rights. Returns can take up to 28 days to be processed. All returns must be sent by recorded delivery / insured postage as we accept no responsibility for goods lost in transit.

If the item received is not the item ordered, we will offer you a replacement or a full refund. You must contact us straight away via email or letter.

Purchasing and warranty information

Buying a Product: You buy a product by utilising the functionality built within the store, we do not store any of your financial information (such as credit card details), these are all processed securely off site with our primary payment handler.

By purchasing through you allow us to include your name on our mailing list, please be assured that this will never be sold / passed to third parties.

Most items appearing on have a manufacturer’s warranty which is passed directly to the customer. Lovemillie has no control over the terms of the warranty if your product is faulty on delivery. Please refer to the Goods Damaged or Faulty in Transit sections.


Please note that you use this website at entirely your own risk. We cannot accept any responsibility for disruption, damage or loss of data on your computer system which occurs during or because of the use of the website. We will try to offer you helpful and honest advice but the decision to purchase lies ultimately with the customer. In no way can we be held responsible for any consequences relating to any products purchased from the website.